Last updated: 22 October 2026
Who we are
LiveWire Stage Tech provides sound, lighting, equipment and technical support for live music and events. For questions about your information, email simon@livewirestagetech.co.uk or call 07979 180188.
Information you give us
When you enquire, we collect your name, email address, message and any optional phone number, event, venue or technical details you supply. We need a name, email address and message to handle a contact-form enquiry. You can contact us by email or phone instead. Please do not send card details, passwords or sensitive personal information through the enquiry form.
If you book services or use the client area, we also hold the account, correspondence, quote, invoice, booking and document information needed for that work. The website and its security services may record technical information such as your IP address, browser and request details.
Why we use it
We use your details to answer enquiries, prepare quotes, arrange and deliver work, manage your account and keep records. Where you ask about a possible booking or book a service, this is necessary to take steps at your request towards a contract or to perform that contract. We also use information for our legitimate interests in responding to business correspondence and keeping our website and records secure. Accounting records may need to be kept to meet legal obligations. Sending an enquiry does not sign you up to a marketing mailing list.
Who handles your information
Access is limited to people who need the information for their work, and the providers supporting our website hosting, email, storage and security. Relevant information may also be shared with professional advisers or authorities where necessary. The contact form stores the response for follow-up and prepares an email notification; it does not make your enquiry public.
Our production form uses Google reCAPTCHA v3 to help detect automated abuse. Google processes technical and interaction information for that check and operates internationally. Read Google’s Privacy Policy, its Terms of Service and its information about international data transfers for details of its processing and safeguards.
How long we keep it
We review closed, unsuccessful enquiries after 12 months of inactivity. If an enquiry leads to a booking, the information needed for that work becomes part of the booking record. Our normal policy is to retain tax and accounting records for seven years after the relevant tax return’s 31 January filing deadline. Active work, unpaid balances, tax enquiries, disputes or other legal obligations may require longer retention. A review date does not trigger automatic deletion. We aim to preserve individual transaction history, restricting any redaction to personal information that is no longer needed for a lawful purpose. Removing a name alone does not necessarily make a record anonymous. Security records are kept for as long as needed to investigate abuse and maintain the service. Information held in backups follows the backup rotation; any restoration must also respect previously completed privacy actions.
Cookies and website choices
WordPress uses essential cookies for sign-in and authenticated sessions. Form security may also use cookies or similar browser technology. Optional services on the main website are managed through its cookie-consent controls. You can change cookie choices using those controls where displayed, and manage cookies in your browser. Blocking essential cookies may prevent sign-in or form security checks from working.
Your rights and questions
You may ask to access or correct your information, and request deletion, restriction or a portable copy where applicable. You can object to processing based on legitimate interests. Where we rely on consent, you can withdraw it. These rights have conditions and may not require us to delete records we must retain. Contact us using the details above so we can consider your request.
If you are unhappy with how your information is handled, please contact us. You can also raise a concern with the Information Commissioner’s Office.